Admin – Administrator role in WorkApps Enterprise Account
Admin – Account Setup
Guest Group Chat
Admin – Employee Account Deactivation
Admin – Digital Attendance
Single Conversation Page
Face Match
Admin – Enable and Disable Location Services for your organisation
Admin – Announcements
Admin – Drafting a WorkApps Memo to employees
Admin – Employee Management
Admin - Enterprise Security Features
Memo
Text Messaging OR Chat
Reporting Manager
Message and Status
Instant Messaging and Video Calling
Your Own Branding on WorkApps
Chat Notifications
Video Call – How to use video platform for different user cases
Audio Call
Profile - Manage your WorkApps Enterprise Chat Account profile
Contacts
WorkApps Chat Only Users
Microsoft Active Directory Integration into WorkApps Chat Platform

Guest Chat Link

What is a Guest Chat Link of an Organisation Employee?

Guest Chat Link is a public link. A unique link of an Enterprise employee account; which the employee can share with external entities to get on conversation. The guest does not need to Register or Download any app to talk to an employee who is a sales executive OR a customer support employee etc. The Guest Chat link is an SEO Friendly page which when enabled for Search Engine crawling, allows the employee’s public page to display in search engine results. The keywords that are commonly targeted for the employee are:

  1. Organisation & Designation
  2. Employee Name
  3. City and Organisation Name etc.

How do I start with a Public Guest Chat Link of an Organisation Employee?

Go to your Status. From the Left Panel Folder List -> Click on your Status ->Find the "Guest Chat Link", Enable the slide bar by moving it towards right. If this configuration is disabled for you; talk to your WorkApps Account Administrator and get it activated for the organisation.

Where do I enable my Guest Chat link so that my "Public Guest Chat Link" Page appears in Search Engine results?

Go to your Status. From the Left Panel Folder List -> Click on your Status ->Locate "Guest Chat Link" Enable the slide bar by moving it towards right.

Why can’t I as an employee; enable my Guest Chat Link in web application?

If this configuration is disabled for your organisation this would happen; talk to your WorkApps Account Administrator and get it activated for the organisation.

How do I disable the Public Guest Chat Link and NOT available under a Search result of diff Search Engines?

Go to your Status. From the Left Panel Folder List -> Click on your Status ->Locate "Guest Chat Link" move the slide bar by moving it towards left to disable it. WorkApps Account Administrator can manage it in his WorkApps account for enterprise level setting.

How long does it take to reflect deactivation of my Public guest chat link from Search Engine Results?

It depends on the Search Engine. Normally on Google search engine; it takes about 10 to 15 days least to get it deactivated.

How to activate my Guest Chat Link in my WorkApps Account?

Go to your Status in your WorkApps Account. From the Left Panel Folder List -> Click on your Status ->Locate "Guest Chat Link" Move the slide bar by moving it towards right to enable it. WorkApps Account Administrator can manage it in his WorkApps account for enterprise level setting.

Why can’t I see my Public Guest Chat Link page in search engine results?

Enable my profile to appear in Google Search from your Profile

What is the significance of Title, Role Description details in my profile page?

The Department, Sub-Department, Title, Role Description texts used on the Public Guest Chat Link page to help Search engines to find the details about the public page. This helps the search engine indexing services to categorize the public pages in their indexing servers. When a user search on the Search engine; basis the search keywords, these texts match with to show the page link on top in search results. Especially when you are interacting with customers or people outside your organisation and need to be found on the internet easily you can optimize these fields to ensure you rank top especially when you are dealing with customers for sales & support.

Does my WorkApps Status available on my Public Guest Chat link page?

Yes! It gives an idea about your availability at the moment so that a customer who has landed on your public guest chat link can wait for your reply if you are NOT available.

What are the Search keywords which are default targeted for my Public Guest Chat Link Page top ranking?

The Employee Name, Title, Role & Description texts are indexed from the Public Guest Chat Link page in the search engine index servers to enable fast search results. Optimize them so that your page links appear on top in the search result set of different search engines.

Is my Public Guest Chat Link Page available in Google search engine results?

Yes, if you have activated the option in your Profile.

How should I update my Profile Page so that it ranks top in search engines results?

Updating your profile is important when you are to be available in search engine results. Important that you follow these DO’s and Don’ts

Do’s

  1. Update correct Physical location of your Office in your Profile page
  2. Add your Department & Sub-department.
  3. Write down your Role description properly; use full forms & liberally use "Verbs".
  4. Find out the important words which will be used on search engines for which you want top search result ranking. Ensure you are answering it in your role description considering the search keyword. Target those search keywords which would bring traffic to your Public Guest Chat Link Page.
  5. Stick to commonly used words in your role description; if you are known for selling Insurance Policies and want to be searched for say
    1. "buy insurance Policy" OR "insurance policy agent near me"; there is a high policy that a proposed customer in the given locality (city where you have marked as working) your page link will be on top in search engine. Provided you ensure City, Role Description, Designation etc. are all updated neatly and correctly.

Role Description example - We offer General Life Insurance in Pune for health insurance, car insurance, travel insurance & home insurance policies at best rates. I can help you find the best insurance policy for your needs and situation. Apply Now!

Don’ts

  1. Do NOT use acronyms or Short Forms for designation. For example if you are a Senior Sales Executive, DO NOT update your designation as Sr. Sales Exec.
  2. Same is the case of your Name field; do NOT use acronyms or short forms in your Name field. For example if you are known as Mak in your company and your full name is Makrand, use your full name.
  3. Do NOT leave any field blank in your Profile page, all of them yes all of them are important in search engine ranking and every piece of information is important for search engines to understand about your public guest chat link page.
  4. Do NOT try sale too many offering in one Role Description, ensure you are marking yourself in max 2 to 3 selling areas. Refer the example above in the Do’s list.

What are the Search Keywords which I should Target to make my search ranking higher?

The Department, Sub-Department, Title, Role Description texts are utilized on the Public Guest Chat Link page to help Search engines to find the details about the public page. This helps the search engine indexing services to categorize the public pages in their indexing servers.

How does it affect if I change my Profile Details? Is there a chance that I lose my page’s search engine ranking?

Please refer the Do’s and Don’ts of the Profile Page Update tips. You will find the answer in this question "How should I update my Profile Page so that it appears top in search engines results?". Especially when you are already ranking top in the search engine search results, changing the profile will definitely affect the search engine ranking. Be careful while you change any of the fields like; Department, Sub-Department, Title, Role Description texts. These are used on the Public Guest Chat Link page to help Search engines to find the details about the public page. This helps the search engine indexing services to categorize the public pages in their indexing servers.