Admin – Administrator role in WorkApps Enterprise Account
Admin – Account Setup
Guest Group Chat
Admin – Employee Account Deactivation
Admin – Digital Attendance
Single Conversation Page
Face Match
Admin – Enable and Disable Location Services for your organisation
Admin – Announcements
Admin – Drafting a WorkApps Memo to employees
Admin – Employee Management
Admin - Enterprise Security Features
Memo
Text Messaging OR Chat
Reporting Manager
Message and Status
Instant Messaging and Video Calling
Your Own Branding on WorkApps
Chat Notifications
Video Call – How to use video platform for different user cases
Audio Call
Profile - Manage your WorkApps Enterprise Chat Account profile
Contacts
WorkApps Chat Only Users
Microsoft Active Directory Integration into WorkApps Chat Platform

Profile - Manage your WorkApps Enterprise Chat Account profile

How do I update my Reporting Manager in my WorkApps enterprise Chat account?

To update you’re WorkApps Account Profile; In your WorkApps account ->Status Tab->Click on the Edit icon in center top just besides the profile photo field ->You will be taken to the edit mode of the Profile page. It is important that you update your Reporting manager so that the Digital Attendance & Trip Details Manager details (if you need to claim for travelling) are available to him automatically.

What is the significance of Marking Reporting Manager in my Profile?

It is important that you update your Reporting manager so that the Digital Attendance & Trip Details Manager details (if you need to claim for travelling) are available to him automatically.

How do I change my Department & Sub department in my WorkApps enterprise Chat account?

To update you’re department & sub-department in WorkApps Account Profile; login to your WorkApps account -> click on Status Tab ->Click on the Edit icon in center top just besides the profile photo field ->You will be taken to the edit mode of the Profile page. Select your Department & Sub Department. It is important that you update these fields as these important for in making your Guest Chat link SEO Friendly especially when you interact with external entities like customers & vendors.

How can I change my password in my WorkApps enterprise Chat account?

To update password in WorkApps Account Profile; login to your WorkApps account -> click on Status Tab ->Click on the small Lock icon in center top just besides the profile photo field -> in a pop up window enter new password and confirm it in the 3rd field. -> Click on Save button to change it. Your password should Alphanumeric with minimum 8 characters.

I want to update my Physical Office address in my WorkApps enterprise Chat account. How do I go about because I can’t see that office address in the drop down?

Speak to your WorkApps Enterprise Account Administrator; and ensure that the new office address is entered into the Admin -> Offices Tab

How do I set my working days and Weekly off in my WorkApps enterprise Chat account?

To update working days and in WorkApps Account Profile; login to your WorkApps account -> click on Status Tab ->Click on the small Lock icon in center top just besides the profile photo field -> below the Sub Departments fields you will "Weekly Off" settings -> Click on days to enable for weekly offs. If you have 5 days week; click on S & S so that it Saturday and Sunday are marked as Weekly Offs.

How will adding Emergency Mobile Number help me in my WorkApps enterprise Chat account Profile?

If you have listed your emergency contact number; respective people would be able to call up on the emergency number to contact and report in case of any emergency.

Where to update my Role description which appears in my Public Guest Chat Link of WorkApps enterprise Chat account?

To update your role description in WorkApps Account Profile; login to your WorkApps account -> click on Status Tab -> Click on the small Pencil icon in center top just besides the profile photo field -> Enter Role Description in the given field -> Click on “Save” button

In a pop up window enter new password and confirm it in the 3rd field. -> Click on Save button to change it.

Is my role description publicly available on my Guest Chat Link of my WorkApps enterprise Chat account?

Yes! Your role description can be seen by anybody on your public guest chat link. Ensure that you utilize it to make your Guest Chat link page SEO friendly especially when you are interacting with external entities.

I can’t see my Reporting Manager in my Profile Edit Page?

It means that the reporting manager has NOT yet created his profile in your WorkApps organisation enterprise account. If you are an admin add him as an Employee from Admin -> Employees Sub tab -> Enter his email id -> Send Invitation. Have the employee complete his registration and now you can see the employee in the Reporting Manager Drop down

How does setting my Profile help my Contacts? Where all do they get to know about my current Status?

Your profile will help your contacts know about you and your organisation position. Ensure that you utilize it to make your Guest Chat link page SEO friendly especially when you are interacting with external entities.

How do I change my WorkApps status?

To update you status in WorkApps Account Profile; login to your WorkApps account -> click on Status Tab -> Select the Status if it suits you OR Enter the Custom status from top field and press enter

How do I log out from my WorkApps enterprise Chat account?

To logout from your WorkApps Account -> click on Status Tab -> Click on the Logout button at the bottom below list of readymade status.

I can’t find a Department in the list while updating my account. What should I do?

Means that the WorkApps Enterprise Account Admin has NOT yet created this department in your WorkApps organisation enterprise account. To create it yourself if you are admin, go to Admin Tab ->Departments->Click on + Button next Name column ->Enter Department Name in the Department Field and Click on Add Button. The same can be done for Sub Department but select a Department under which a Sub-department is being added. To create a new one enter Sub-Department Name in the Sub Department field with the selected Department Selected for and click on Add

If you are not admin send your WorkApps Enterprise Account administrator a request to add it.

I can’t find a Sub-Department in the list while updating my account. What should I do?

Means that the WorkApps Enterprise Account Admin has NOT yet created this department in your WorkApps organisation enterprise account. To create it yourself if you are admin, go to Admin Tab ->Departments->Click on + Button next Name column ->Enter the Sub Department but select a Department under which a Sub-department is being added. To create a new one enter Sub-Department Name in the Sub Department field with the selected Department Selected for and click on Add

If you are not admin send your WorkApps Enterprise Account administrator a request to add it.

Can a Reporting Manager who does NOT have admin access generate a Reportee’s "Attendance Register"?

Yes! The only pre-requisite is that the Reportee’s Reporting Manager is marked accordingly on the Profile page.

Is the contact status available on Chat Window?

Yes! In the message text field it can be seen as a place holder.

Where do I check my own Attendance Register for a month?

To see your attendance register in your WorkApps Account Profile; login to your WorkApps account -> click on Status Tab -> Select the sub tab Attendance Register -> Select Month and click on Generate Report. You can download it from the same page.