Admin – Administrator role in WorkApps Enterprise Account
Admin – Account Setup
Guest Group Chat
Admin – Employee Account Deactivation
Admin – Digital Attendance
Single Conversation Page
Face Match
Admin – Enable and Disable Location Services for your organisation
Admin – Announcements
Admin – Drafting a WorkApps Memo to employees
Admin – Employee Management
Admin - Enterprise Security Features
Memo
Text Messaging OR Chat
Reporting Manager
Message and Status
Instant Messaging and Video Calling
Your Own Branding on WorkApps
Chat Notifications
Video Call – How to use video platform for different user cases
Audio Call
Profile - Manage your WorkApps Enterprise Chat Account profile
Contacts
WorkApps Chat Only Users
Microsoft Active Directory Integration into WorkApps Chat Platform

Single Conversation Page (SCP)

What is Single Conversation Page Sharing (SCP) Feature in WorkApps Chat Platform?

This provides a very easy way to share customer conversations and videos with internal users. An employee can share Customer conversation with other internal users by just passing them a link. For example SCP Link: https://www.workapps.com/scp/xyz11100.

  1. An employee can share a Customer Conversation with other internal users by just passing them a link of the Customer Conversation Page
  2. The link can only be viewed by employees of the same Org only. If the link gets shared outside, other users will not be able to see it
  3. The page will have video, images, text transcript, and screenshots; essentially everything that was a part of the conversation
  4. Colleagues can play the videos inside the conversation
  5. The link can be copied into your CRM / Lead Gen systems also against customer’s application entry
  6. As the link checks the access permission, the other user who the link is shared with, has to open it from the Desktop only, and be logged into the WorkApps account

Why can’t I see SCP Link option in my Guest Chat link conversation Edit window?

The organisation feature needs to be activated in the WorkApps Enterprise Admin Account.

The organisation feature needs to be activated in the WorkApps Enterprise Admin Account. Organisation Admin needs to go to -> Admin Tab -> Settings Tab -> “Single Conversation Page” enable the slide bar by sliding it to right -> ensure it is turned on. Employee can then see the URL in their customer chat conversation Edit Window. To view if the SCP is enabled or NOT, click on the View Group Info.

How can I share my Customer Conversation for Approval to the Credit Verification manager?

An employee can share a Customer Conversation with other internal users by just passing them a link of the Customer Conversation Page. To get this link just go to the Customer Conversation Page -> Edit Chat -> Copy the URL from the Bottom of the window and then share.

Will the rich media like Video recorded, Screen captures taken for a customer in a video call be shared over a link to an internal employee?

Yes! An employee can share a Customer Conversation with other internal users by just passing them a link of the Customer Conversation Page. To get this link just go to the Customer Conversation Page -> Edit Chat -> Copy the URL from the Bottom of the window and then share.