Get multiple users and customers
on a video conference

VideoCX.io Platform developed by WorkApps Product Solutions Private limited and is the AWS Business Solutions Partner of the Year 2021

Multi-party video conferencing demo

Additional features with video conferencing

  • Screen sharing with multiple participants
  • Single video recording with all participants
  • Add virtual background to employee side
  • Have up to 5 participants on the call
  • Participants could be customers or employees
  • Take separate photo or document of each participant

Features in development and pipeline

  • Real time language translation
  • Speech to text
  • Call analytics using Amazon Chime SDK
  • Call with a system, where no agent is required
  • Native mobile applications for employee side

Customer interaction and workflow features

  • One to one video calling
  • Auto video recording and playback of calls
  • Text chat between customer and employee
  • Pre-configured QnA module
  • Face match between customer face & document
  • Document photo capture and tagging
  • Customer location capture using Google Maps API
  • Screen sharing from both sides
  • File sharing from both sides
  • Customize call closure / disposition options
  • Audit page for each customer interaction

Customer journey and routing features

  • Connect customer to a specific employee
  • Connect to a group of employees
  • Connect to a central team (Round robin)
  • Connect to a central team (Basis availability)
  • Connect basis previous conversation
  • Instructions or waiting page for customers
  • Token numbers for customers in queue
  • Routing basis product, language, use case etc.
  • Option to jump customers to top of the queue
  • API to connect customer from other systems

Enterprise features

  • White labelled solution & hosted on company domain
  • Option to customize workflows
  • Data bank of all video calls with multiple field search
  • API to sync call data with other systems
  • Real time dashboard and detailed excel reports
  • Team productivity and performance reports
  • In built user access management module and API
  • AD and LDAP integration for employee login
  • Employee login from selected IPs only
  • Integration with company SMS and email accounts